Privacy policy

Introduction

This Privacy Policy explains how TOUGH STONE INC collects, uses, stores, and protects your personal information when you browse and purchase home and furniture products on our US-based website. This policy applies to all site visitors, registered users, and customers.

Information We Collect

We collect basic personal information you voluntarily provide during checkout and account usage, including your full name, shipping and billing address, email address, phone number, and order details. We also automatically collect standard website data such as device type, browser information, site browsing behavior, and traffic statistics to optimize our store service and product experience.

How We Use Your Information

Your personal data is used exclusively for order processing, shipping arrangement, customer service communication, return/refund handling, order update notifications, and website experience optimization. We may use your contact information to send service-related emails regarding your orders; you may opt out of non-essential marketing emails at any time.

Payment Data Protection

We do not store your full credit card, debit card, or complete payment credentials on our server. All payment transactions are securely processed and encrypted by Shopify Payments and authorized third-party payment service providers. Your sensitive payment data is protected in compliance with industry security standards.

Information Sharing & Disclosure

We only share your necessary shipping information with trusted logistics carriers to deliver your orders. We will never sell, rent, or trade your personal information to third-party marketing companies for commercial purposes. We may disclose your information only when required by US federal or state law, court order, or governmental regulation.

Data Security

We adopt standard technical and administrative security measures to protect your personal data from unauthorized access, modification, leakage, or deletion. However, no online data transmission system is 100% secure, and we cannot guarantee absolute data security under all circumstances.

Your Rights

You have the right to view, correct, or request deletion of your personal data stored on our site. For any privacy-related inquiries, please contact our official customer support email.

Policy Updates

We reserve the right to update this Privacy Policy occasionally. Updated terms will take effect immediately after being posted on our website.