Refund policy

Overview & Return Window

We accept eligible returns and refunds for most home furniture, decor, storage, bedding, kitchen, bath, and tabletop items within 30 calendar days after delivery. All return requests must be initiated within this window to qualify for review. This policy applies to standard consumer purchases made on our US website only.

Damaged, Defective or Incorrect Items (7-Day Claim Window)

If your order arrives damaged, defective, or you receive the wrong item, you must contact our customer support within 7 days of delivery to file a claim. To process your request quickly, please provide clear photos including: product damage details, interior packaging materials, and original outer shipping box photos. Claims submitted after the 7-day window may not be approved.

Product Variations & Non-Defective Differences

Home goods and furniture items may present minor visual and dimensional differences that do not qualify as defects. Slight color variations may occur due to different screen displays, lighting conditions, and batch material differences. A standard measurement tolerance of ±0.5–1 inch is considered normal for handmade and manufactured furniture, textile, and storage products. These minor variations are not valid reasons for free returns or refunds.

Assembly & Installation Related Returns

Most furniture and storage items require self-assembly. We do not provide professional installation services. Improper assembly, user installation errors, or incompatibility with your home space/wiring layout do not qualify for free returns or compensation. Please verify product dimensions, assembly requirements, and usage scenarios before purchasing.

Return Condition Requirements

All returned items must be unused, unassembled (if applicable), and in original new condition with complete original packaging, accessories, hardware, manuals, and labels. Items that are damaged, stained, worn, partially assembled, or missing parts due to customer use will be subject to partial refund deduction or full return rejection.

Large & Heavy Furniture Return Fees

Oversized furniture, heavy storage units, and bulky home goods incur special return shipping and handling costs. For voluntary returns of large/heavy items (non-damaged, non-defective), customers are responsible for all return shipping fees, restocking fees (if applicable), and reverse logistics costs. Original shipping charges are non-refundable for voluntary returns.

Final Sale Items

Clearance, discounted final sale items, and personalized custom home products are non-returnable and non-refundable. This will be clearly marked on respective product pages.

Refund Processing

Once your returned item is received, inspected, and approved, refunds will be processed to your original payment method. Please allow 3–10 business days for your bank or card issuer to post the refund to your account.